We understand that life throws curveballs sometimes. AuctionNinja is a bidding platform whereby individual auction houses and estate sellers sell their merchandise, so AuctionNinja has no input in the pick-up arrangements made by vendors. Alternate arrangements are at the sole discretion of the auctioneer per their auction terms. If you have a true emergency and cannot follow through on the auction pick-up terms for bidding, please contact the individual AuctionNinja seller/auctioneer (info found on individual auction listing pages). They may be in a position with their consignors to make alternate arrangements, but the majority of time your items will be considered forfeit.