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Help Center
Seller FAQ
Seller Resources
Navigating the Seller Dashboard
Creating an Auction
Operations
Basic Bidder Support
Seller FAQ
Account Set-up & Policies
Auction Set-up & Launch
Post Auction Options & Policies
Procedures & Operations
Marketing & Advertising
Bidder Resources
Account Setup & Registration
Bidder FAQ's
Communications Preferences
Bidding Explained
Estate Sale Member Resources
Seller FAQ
Quick answers to the most commonly asked questions.
What is a buyer’s premium?
Account Set-up & Policies
Do I need an auctioneer’s license to use AuctionNinja?
What documents qualify as Proof of Business?
How do I complete my processor integration?
Which payment processor should I use?
What items are prohibited on AuctionNinja?
How do I customize email copy?
What is a payment processor and what are my options?
What is a processor gateway?
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Auction Set-up & Launch
How do I create an auction?
How do I upload photos?
How do I add a consignor?
Why do my consignors need login credentials?
How do I change the win email for individual auctions?
What’s my pick 5?
How do I change the lot order of my auction?
How do I change the email to winning bidders?
Why does my auction say "coming soon"?
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Post Auction Options & Policies
Can I message winning bidders?
What happens if a bidder’s card is declined?
How do I charge for shipping?
How do I refund a bidder?
How do I handle chargebacks and card disputes?
How can I make shipping a post auction option?
How do I make bidder arranged shipping a post auction option?
How can I avoid disputes?
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Procedures & Operations
How do I delete multiple items?
Can I delete bids?
Can I delete feedback?
Can I block a bidder?
How do I send messages on AuctionNinja?
How do I delete an item/lot?
What is employee tracking?
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Marketing & Advertising
Which items should I choose for my pick 5?
Where can I advertise my auction?
How do I share my auction?
