Process bidder refunds through AuctionNinja.
Sellers process refunds due to item breakage, product dissatisfaction, or issues with item authentication.
Here’s how to properly process a refund:
Refunds must be processed within the individual order. Select “orders” under the seller dashboard, and then select the order #.
After selecting the order #, focus on “order information.” This appears on the right side of the screen on a desktop, and it’s a dropdown menu on mobile.
Select REFUND under the ORDER OVERVIEW.
CHANGING THE PAID STATUS WILL NOT PROCESS THE REFUND.
Selecting the red “REFUND” button will NOT automatically refund the entire invoice. This will prompt the seller to enter the refund amount.
Note: when refunding a single item on an invoice with multiple items, sellers must calculate the buyer’s premium and the sales tax for the item they are refunding, that was added to the buyer’s total charge. This is not a process that is automated by AuctionNinja.
Enter the refund total.
Enter a refund reason (for the seller’s records).
Select the refund button.
The refund will be processed via the seller’s processor. The bidder can expect to see the charge reflected in their account after 5-10 business days.