Adding Charges to Existing Orders

Learn how to use the recharge function, and why sellers MUST notify bidders prior to using it.

Sellers can add additional charges to an invoice after the order is complete. This can be used for: 

  • Shipping
  • Handling
  • Storage fees

Keep in mind that bidders can and will dispute an entire invoice if they see an additional charge from the seller's business that was not authorized. They can't dispute ONLY the additional charge, they must dispute the entire invoice. 

This is because, on their bank statements, the statement doesn't say "shipping" or USPS---it's just the seller's business name and the charge amount. Many bidders see this as credit card theft if they were not aware of the charge beforehand. 

 

In order to access the recharge feature, go to orders, then under order information, select "Recharge." 

Selecting recharge will NOT automatically charge the value of the invoice total.

 

The recharge amount is the amount that the seller is ADDING to the invoice, not the total with the new charge. 

The seller must enter a recharge reason and select "recharge."