Learn how to refund a bidder.
- Go to orders on the seller dashboard
- Find the order (search by the bidder’s name or order #)
- Click on the order number
- Go to order information to the left of the screen.
- Select REFUND under the ORDER OVERVIEW.
- CHANGING THE PAID STATUS WILL NOT PROCESS THE REFUND.
Selecting the red “REFUND” button will NOT automatically refund the entire invoice.
- Enter the refund amount.
- Enter a refund reason (for the seller’s records).
- Select the refund button.
Still have questions? Click HERE.