--- title: Seller FAQ | Help Center description: Quick answers to the most commonly asked questions. --- [Skip to content](https://support.auctionninja.com/knowledge/seller-faq#main-content) English Show submenu for translations [Report an Issue](https://support.auctionninja.com/knowledge/kb-tickets/new) ![AuctionNinja-Standard Logo-2.png\]](https://support.auctionninja.com/hs-fs/hubfs/AuctionNinja-Standard%20Logo-2.png?height=31&name=AuctionNinja-Standard%20Logo-2.png) - [Default HubSpot Blog](https://auctionninja.hubspotpagebuilder.com/blog) Open main navigation Close main navigation - [Default HubSpot Blog](https://auctionninja.hubspotpagebuilder.com/blog) - English Show submenu for translations - [Report an Issue](https://support.auctionninja.com/knowledge/kb-tickets/new) - Go to auctionninja.com Go to auctionninja.com Need help? You're in Luck! - There are no suggestions because the search field is empty. 1. [Help Center](https://support.auctionninja.com/knowledge) 2. [Seller FAQ](https://support.auctionninja.com/knowledge/seller-faq) # Seller FAQ Quick answers to the most commonly asked questions. - [What is a buyer’s premium?](https://support.auctionninja.com/knowledge/what-is-a-buyers-premium) ## Account Set-up & Policies - [Why is my business considered high risk? ](https://support.auctionninja.com/knowledge/why-is-my-business-considered-high-risk-) - [Does AuctionNinja provide 1099s?](https://support.auctionninja.com/knowledge/does-auctionninja-provide-1099s) - [Do I need an auctioneer’s license to use AuctionNinja?](https://support.auctionninja.com/knowledge/faq-do-i-need-an-auctioneers-license) - [What documents qualify as Proof of Business?](https://support.auctionninja.com/knowledge/what-documents-qualify-as-proof-of-business) - [How do I complete my processor integration?](https://support.auctionninja.com/knowledge/faq-how-do-i-complete-my-stripe.com-integration) - [Which payment processor should I use?](https://support.auctionninja.com/knowledge/faq-which-payment-processor-am-i-supposed-to-use) - [What items are prohibited on AuctionNinja?](https://support.auctionninja.com/knowledge/faq-restricted-items) - [What is a payment processor and what are my options?](https://support.auctionninja.com/knowledge/what-is-a-payment-processor) - [What is a processor gateway?](https://support.auctionninja.com/knowledge/what-is-a-processor-gateway) - [How can I customize automated emails?](https://support.auctionninja.com/knowledge/manage-mail-content) - [How do I make shipping available?](https://support.auctionninja.com/knowledge/post-auction-option) See less ▼ ## Auction Set-up & Launch - [Can I require an alternative payment?](https://support.auctionninja.com/knowledge/can-i-require-an-alternative-payment) - [How do I create an auction? ](https://support.auctionninja.com/knowledge/faq-how-do-i-create-an-auction) - [How do I upload photos?](https://support.auctionninja.com/knowledge/faq-how-do-i-upload-photos) - [How do I add a consignor? ](https://support.auctionninja.com/knowledge/faq-how-do-i-add-a-consignor) - [Why do my consignors need login credentials?](https://support.auctionninja.com/knowledge/faq-consignor-accounts) - [How do I change the win email for individual auctions?](https://support.auctionninja.com/knowledge/faq-how-do-i-change-the-win-email) - [What’s my pick 5? ](https://support.auctionninja.com/knowledge/faq-whats-my-pick-five) - [How do I change the lot order of my auction?](https://support.auctionninja.com/knowledge/faq-how-do-i-change-lot-order) - [How do I change the email to winning bidders?](https://support.auctionninja.com/knowledge/how-do-i-change-the-win-email) - [Why does my auction say "coming soon"?](https://support.auctionninja.com/knowledge/why-does-my-auction-say-coming-soon) - [What are notes website and notes win email?](https://support.auctionninja.com/knowledge/what-should-i-include-in-the-pickup-notes) See less ▼ ## Post Auction Options & Policies - [How do I report a chargeback?](https://support.auctionninja.com/knowledge/how-do-i-report-a-chargeback) - [Can I message winning bidders?](https://support.auctionninja.com/knowledge/faq-how-do-i-email-all-of-my-winning-bidders) - [What happens if a bidder’s card is declined? ](https://support.auctionninja.com/knowledge/faq-what-happens-if-a-bidders-card-is-declined) - [How do I charge for shipping?](https://support.auctionninja.com/knowledge/faq-how-do-i-charge-for-shipping) - [How do I refund a bidder? ](https://support.auctionninja.com/knowledge/faq-how-do-i-refund-a-bidder) - [How do I handle chargebacks and card disputes? ](https://support.auctionninja.com/knowledge/faq-how-do-i-handle-chargebacks-and-card-disputes) - [How can I make shipping a post auction option?](https://support.auctionninja.com/knowledge/faq-how-can-i-make-shipping-a-post-auction-option) - [What if I offer third party shipping?](https://support.auctionninja.com/knowledge/how-do-i-make-bidder-arranged-shipping-a-post-auction-option) - [How can I avoid disputes?](https://support.auctionninja.com/knowledge/how-can-i-avoid-disputes) See less ▼ ## Procedures & Operations - [How can I spot suspicious bidders? ](https://support.auctionninja.com/knowledge/how-can-i-spot-suspicious-bidders-) - [How can I run a smooth pickup?](https://support.auctionninja.com/knowledge/how-can-i-run-a-smooth-pickup) - [Why can't I use my processor?](https://support.auctionninja.com/knowledge/why-cant-i-use-my-processor) - [Can bidders update their card after they start bidding?](https://support.auctionninja.com/knowledge/can-bidders-update-their-card-after-they-start-bidding) - [Can I edit multiple items at once?](https://support.auctionninja.com/knowledge/can-i-edit-multiple-items-at-once) - [How do I pull inventory numbers?](https://support.auctionninja.com/knowledge/how-do-i-pull-inventory-numbers) - [Can I delete bids?](https://support.auctionninja.com/knowledge/faq-how-do-i-delete-a-bid) - [Can I delete feedback?](https://support.auctionninja.com/knowledge/faq-can-i-delete-feedback) - [Can I block a bidder? ](https://support.auctionninja.com/knowledge/faq-can-i-block-a-bidder) - [How do I send messages on AuctionNinja?](https://support.auctionninja.com/knowledge/faq-how-do-i-send-messages) - [How do I delete an item/lot?](https://support.auctionninja.com/knowledge/vendor-faq-how-do-i-delete-an-item) - [What is employee tracking?](https://support.auctionninja.com/knowledge/what-is-employee-tracking) - [How do I print orders from an auction?](https://support.auctionninja.com/knowledge/how-do-i-print-orders-from-an-auction) - [How do I delete multiple items?](https://support.auctionninja.com/knowledge/how-do-i-delete-multiple-items) See less ▼ ## Marketing & Advertising - [How can I get more bidders?](https://support.auctionninja.com/knowledge/how-can-i-get-more-bidders-to-look-at-my-sale) - [How can I optimize search terms?](https://support.auctionninja.com/knowledge/how-do-i-optimize-search-terms) - [Which items should I choose for my pick 5?](https://support.auctionninja.com/knowledge/which-items-should-i-choose-for-my-pick-5) - [Where can I advertise my auction?](https://support.auctionninja.com/knowledge/how-do-i-market-my-auction) - [How do I share my auction?](https://support.auctionninja.com/knowledge/faq-how-do-i-share-my-auction) - [Seller Resources](https://support.auctionninja.com/knowledge/seller-resources#main-content) - [Navigating the Seller Dashboard](https://support.auctionninja.com/knowledge/seller-resources#navigating-the-seller-dashboard) - [Creating an Auction](https://support.auctionninja.com/knowledge/seller-resources#creating-an-auction) - [Operations](https://support.auctionninja.com/knowledge/seller-resources#operations) - [Basic Bidder Support](https://support.auctionninja.com/knowledge/seller-resources#basic-bidder-support) - [Seller FAQ](https://support.auctionninja.com/knowledge/seller-faq#main-content) - [Account Set-up & Policies](https://support.auctionninja.com/knowledge/seller-faq#account-set-up-policies) - [Auction Set-up & Launch](https://support.auctionninja.com/knowledge/seller-faq#auction-set-up-launch) - [Post Auction Options & Policies](https://support.auctionninja.com/knowledge/seller-faq#post-auction-options-policies) - [Procedures & Operations](https://support.auctionninja.com/knowledge/seller-faq#procedures-operations) - [Marketing & Advertising](https://support.auctionninja.com/knowledge/seller-faq#marketing-advertising) - [Bidder Resources](https://support.auctionninja.com/knowledge/bidder-resources#main-content) - [Account Setup & Registration](https://support.auctionninja.com/knowledge/bidder-resources#account-setup-registration) - [Bidder FAQ's](https://support.auctionninja.com/knowledge/bidder-resources#bidder-faqs) - [Communications Preferences](https://support.auctionninja.com/knowledge/bidder-resources#communications-preferences) - [Bidding Explained](https://support.auctionninja.com/knowledge/bidder-resources#bidding-explained) - [Estate Sale Member Resources](https://support.auctionninja.com/knowledge/estate-sale-member-resources) - [Default HubSpot Blog](https://auctionninja.hubspotpagebuilder.com/blog) [![AuctionNinja](https://support.auctionninja.com/hs-fs/hubfs/AuctionNinja/AuctionNinja-Standard%20Logo.png?width=4094&height=575&name=AuctionNinja-Standard%20Logo.png "AuctionNinja")](http://auctionninja.com) auctionninja.com Help Center Copyright © 2026, AuctionNinja