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Seller FAQ
Quick answers to the most commonly asked questions.
Account Set-up & Policies
- Do I need an auctioneer’s license to use AuctionNinja?
- What documents qualify as Proof of Business?
- How do I complete my processor integration?
- Which payment processor should I use?
- What items are prohibited on AuctionNinja?
- How do I customize email copy?
- What is a payment processor and what are my options?
- What is a processor gateway?
Auction Set-up & Launch
- How do I create an auction?
- How do I upload photos?
- How do I add a consignor?
- Why do my consignors need login credentials?
- How do I change the win email for individual auctions?
- What’s my pick 5?
- How do I change the lot order of my auction?
- How do I change the email to winning bidders?
- Why does my auction say "coming soon"?
Post Auction Options & Policies
- Can I message winning bidders?
- What happens if a bidder’s card is declined?
- How do I charge for shipping?
- How do I refund a bidder?
- How do I handle chargebacks and card disputes?
- How can I make shipping a post auction option?
- How do I make bidder arranged shipping a post auction option?
- How can I avoid disputes?