Invoices aren't automatically paid when a new payment method is added. Here's how bidders can pay an invoice.
Bidders need to select the “INVOICES” button, and locate the unpaid invoice.
Select PAY to pay the invoice. The pay button is located next to the “PRINT” button.
- Date range
- Are they looking outside of the 30 days displayed by default?
- Filters
- Are there any additional filters on their search?
- Multiple accounts
- Match their account info to make sure they’re logging into the correct account. Ask if they have other accounts using the same credit card.